Shipping & Returns

PROCESSING TIME

Due to the customization and hand-crafted nature of each item our processing time is currently 10-14 days unless otherwise stated on the product page, some products take longer than others and some can ship in as little as 3-7 days!

Every effort will be made to process your order and ship before this time, but during peak seasons the processing time will increase to 14-21 days before shipping.

RUSH POLICY

Only available on certain products! If you need an order RUSHED for an additional fee the item in which you selected on your order will be processed in 1-2 business days AFTER the order is recieved vs. our normal processing time of 7-10 days! YOU MUST EMAIL embroiderybydaphne@gmail.com AND notify us the order needs to be RUSHED! If the item can be RUSHED it will be personalized and shipped in 1-2 days, shipped via USPS arriving to you in an additional 1-3 days! Embroidery by Daphne is NOT responsible for packages lost by USPS once they have shipped from our facility.

FLAT RATE SHIPPING

Our flat rate shipping fee is $5.00 shipping, UNLESS the item has a specific shipping cost which is typically any of our larger, heavier items that require special packaging! Our smaller items such as our nail decals and car decals offer free shipping.

LOCAL PICK-UP

If you wish to select local-pick up as a shipping option, please do so at checkout. You will be contacted via email and phone to pick-up your order when it has been completed. PLEASE NOTE! Local Pick-Up does NOT speed up the processing of your order.

RETURNS & EXCHANGES

Refunds will not be issued once orders have been placed. Our gifts are custom made to order just for you, unfortunately, we can not accept any returns on our items.

All Personalized Merchandise is custom made and can't be returned or exchanged.

If we make a mistake and your item arrives with the personalization incorrect please let us know by contacting customer service at  embroiderybydaphne@gmail.com